Description

Shipping & Return

📦 Parcel Opening Video – Mandatory for Complaints

To report a damaged or wrong item, please record a complete unboxing video from start to finish — no pauses, edits, or cuts.

Requests for exchange without a valid unboxing video will not be accepted.

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🚚 Delivery Timeline

• Standard delivery: 15–20 days from the date of order confirmation.

• Please note: Delays may occur during festivals, sales, or unforeseen courier issues.

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🔄 Return & Refund Policy

• No returns or refunds once an order is placed.

• Exchange is available only if:

• The product is received in damaged condition or incorrect.

• A valid, unedited unboxing video is provided as proof.

• Refunds are not issued under any circumstance.

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📬 Replacement / Exchange Timeline

If your exchange request is approved:

• Send the product back in its original condition.

• After inspection, your replacement will be shipped within 7–12 working days.

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❌ Order Cancellation

• Orders cannot be cancelled, changed, or modified once confirmed.

• Courier/shipping charges are non-refundable.

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🚚 Exchange Shipping Charges

• Customers are responsible for shipping costs when sending items back for exchange.

• Return parcels must be securely packed to avoid transit damage.